On completion of this course, participants will be able to: The conflict management process has steps such as identifying conflicts, analyzing conflict, identifying an alternative solution, applying conflict resolution techniques, choosing the best alternative, implementing the solution, and reviewing the impact. "Teams cannot have effective communication without productive conflict." Adequately managed conflict is an effective form of communication rather than a fearful argument. When conflict is managed effectively, team members see conflict as a tool to exchange ideas while allowing each party to be equally heard. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness. Our one-day Conflict Management and Communication Skills provide you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. This key management skill involves using different tactics depending on the situation, negotiation, and creative thinking.Ĭonflicts are inevitable when people with different personalities and goals are put together to work in the same environment. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.Ĭonflict management is the process by which disputes are resolved, where negative results are minimized and positive results are prioritized. Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |